Cancellation and Refund Policy
1. General Policy
At https://cbsemeterials.com/, customer satisfaction is important to us. However, due to the nature of our digital products (eBooks and video course materials), we have specific guidelines for cancellations and refunds.
2. Digital Product Refund Policy
- eBooks: All sales of eBooks in PDF format are final and non-refundable. Once an eBook has been purchased and delivered, it is not eligible for a refund due to its digital nature.
- Video Courses: All sales of video course materials are also final and non-refundable. Once access to the video course has been granted, no refunds will be issued.
3. Exceptions for Refunds
We may consider a refund under exceptional circumstances such as:
- Technical Issues: If there is a technical problem that prevents access to the purchased product and we are unable to resolve it within a reasonable time frame.
- Duplicate Purchase: If you accidentally make duplicate purchases of the same product, a refund for the duplicate transaction may be issued upon review.
4. Cancellation Policy
- Since our products are digital and delivered immediately after purchase, cancellations after payment are not accepted. Please review your order carefully before making the purchase.
5. How to Request a Refund
- To request a refund under the exceptions outlined above, please contact our customer support team at [Your Support Email] within 7 days of purchase. Include your order details, reason for the refund request, and any relevant information that may support your claim.
- Refund requests will be reviewed, and a decision will be communicated within 5-7 business days.
6. Refund Process
- If your refund request is approved, the refund will be processed using the original payment method. Please allow 5-10 business days for the amount to reflect in your account, depending on your bank or payment provider.
7. Non-Eligible Refunds
Refunds will not be provided in cases where:
- The product has been accessed or downloaded successfully without any technical issues.
- The user requests a refund for reasons not mentioned in this policy, such as changing their mind or finding the content unneeded after purchase.
8. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be posted on this page, and your continued use of the website signifies acceptance of the updated policy.
9. Contact Information
For any questions or concerns regarding this policy, please contact us at support@cbsemeterials.com .